At Reviie Nutrition, we are committed to providing high-quality natural supplements that help you achieve your health and wellness goals. We stand behind the quality of our products, and your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a simple and hassle-free refund and return policy. Please review the details below:

1. Returns Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • The product must be unopened, unused, and in its original packaging.
  • The return must be initiated within 30 days of the purchase date.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
  • Sale or clearance items are not eligible for returns or refunds unless they are damaged or defective.

2. Non-Returnable Items

For safety reasons, certain items cannot be returned, including:

  • Opened or used products.
  • Products purchased through third-party vendors or unauthorized retailers.
  • Items that are damaged due to misuse or mishandling.

3. How to Return a Product

If you would like to return an item, please follow these steps:

  1. Contact Us: Email our customer support team at support@reviie.com or call us at (800) 878-9099 to initiate a return.
  2. Return Authorization: We will provide you with a return authorization number (RMA) and return instructions. Please do not return items without an RMA.
  3. Shipping: Ship the product to the return address provided in its original packaging. Customers are responsible for return shipping costs unless the product was damaged or defective upon receipt.
  4. Inspection & Approval: Once we receive your returned item, we will inspect it. If the product meets the return eligibility criteria, we will process your refund.

4. Refunds

  • Approved returns will be refunded to the original method of payment.
  • Please allow 7–10 business days for the refund to reflect in your account once it has been processed.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or defective items).

5. Exchanges

  • We offer exchanges for products that are damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement to be shipped to you at no additional cost.
  • If an exchange is not possible due to product unavailability, we will offer a full refund.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact our customer service team immediately. We may request a photo of the damaged or incorrect item to help with the return process. In such cases, Reviie Nutrition will cover the cost of return shipping and ensure the correct product is sent to you promptly.

7. Refunds for Subscription Orders

For customers enrolled in our subscription service:

  • Subscription orders are eligible for refunds only if canceled prior to the processing and shipment of the next scheduled delivery.
  • Once a subscription order has been processed and shipped, it is subject to our standard return policy.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • First, check with your bank or credit card company, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, please contact us at support@reviie.com, and we will assist you in resolving the issue.

9. Contact Us

If you have any questions about our refund and return policy, please don’t hesitate to reach out to our support team at:

  • Email: support@reviie.com
  • Phone: (800) 878-9099
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)